Privacy policy
Last Updated: 17th June 2025
At Dujour Bakehouse, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Dujour Bakehouse is a UK-based baking business that operates an online shop at www.dujourbakehouse.co.uk. We are the data controller for the personal data you provide through our website.
Contact Details:
Dujour Bakehouse Ltd
Unit 18 Spring Street Business Park, BL3 6EH
Email: info@dujourbakehouse.co.uk
2. What Information We Collect
We collect and process the following personal data:
a. Information You Provide Directly:
• Name
• Email address
• Postal and billing address
• Phone number
• Order details
• Payment information (handled by secure third-party providers)
b. Automatically Collected Information:
• IP address
• Browser type and version
• Pages visited and usage data (via cookies – see Section 5)
3. Legal Basis for Processing
We only process your personal data when we have a legal basis to do so. This includes:
• Contractual necessity – to process and deliver your orders
• Consent – for email marketing and cookies (where required)
• Legal obligation – to comply with UK laws and tax requirements
• Legitimate interests – to improve our services and protect our business
4. How We Use Your Data
We use your data to:
• Process and fulfil your online orders
• Communicate with you regarding your order
• Send marketing emails (if you've opted in)
• Improve our website and services
• Prevent fraud and ensure website security
5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our site. Cookies help us:
• Recognise returning users
• Understand how our site is used
• Improve functionality and performance
You can manage or disable cookies via your browser settings. Learn more in our Cookie Policy.
6. Sharing Your Data
We only share your data with trusted third-party providers when necessary. These may include:
• Payment processors (e.g., Stripe, PayPal)
• Delivery companies (e.g., Royal Mail, DPD)
• Email marketing platforms (e.g., Mailchimp)
• Website analytics tools (e.g., Google Analytics)
All third parties are required to respect the confidentiality and security of your data.
7. International Data Transfers
If any of our service providers transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:
• Standard contractual clauses
• UK adequacy regulations (for countries deemed adequate)
8. How Long We Keep Your Data
We retain personal data only for as long as necessary:
• To fulfil orders and provide services
• To meet legal, tax, and accounting obligations
• For as long as you remain subscribed to our marketing communications
9. Your Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (in certain cases)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (for marketing, cookies, etc.)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise your rights, email us at info@dujourbakehouse.co.uk.
10. Security
We take appropriate technical and organisational measures to secure your personal data. However, no method of transmission over the internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will revise the "Last Updated" date and post the updated policy on our site.
12. Contact Us
If you have questions about this policy or how we handle your data, contact us at:
Dujour Bakehouse
Unit 18 Spring Street Business Park, BL3 6EH
Email: info@dujourbakehouse.co.uk