FAQs

📦 Shipping & Delivery

Do you offer UK-wide delivery?

Yes, we deliver across the UK using tracked courier services to ensure your desserts arrive safely and fresh.

 

How long does delivery take?

Orders are usually dispatched within 1–2 working days. Delivery typically takes 1–3 working days depending on your location. Express options may be available at checkout.

 

Can I select a delivery date?

Yes! You can select a preferred delivery date at checkout (subject to availability). Perfect for
birthdays or surprise gifts.

 

How much is shipping?

Shipping fees are calculated at checkout based on your delivery location and speed.

 

Will I get tracking info?

Yes! Once dispatched, we’ll send you a tracking number via email or text so you can follow your delivery.

 

 

🍰 Ingredients & Allergens

 

Are your products suitable for vegetarians?

Yes — all of our current desserts are vegetarian-friendly.

 

Do you offer halal desserts?

Yes, all of our products are made with halal-friendly ingredients.

 

Do you have gluten-free or vegan options?

Unfortunately not at the moment.

 

Do your desserts contain allergens?

Some products may contain or be made in environments that handle nuts, gluten, dairy, sesame and eggs. Please read the full ingredient list on each product or email us with any allergy concerns.

 

 

💳 Orders & Refunds

 

What payment methods do you accept?

We accept credit/debit cards, Apple Pay, Google Pay, PayPal, and Klarna (where available).

 

Can I cancel or change my order?

If your order hasn’t been processed yet, we may be able to cancel or update it (within 3 working days). Contact us as soon as possible with your order number.

 

What’s your refund policy?

Due to the perishable nature of our desserts, we don't accept returns. However, if your item arrives damaged or incorrect, contact us within 24 hours with your order number and a photo and we will assess it.

Still Have Questions?

We’re here to help. Message us on Instagram or email us at info@dujourbakehouse.co.uk and we’ll get back to you as quickly as possible.